The primary service that the organization offers is its food distribution program. Needy families register with the organization by filling out an application, declaring their need for assistance and providing permanent data. Once registered they return to CityReach the first and third Tuesday of every month where they received a pre-packed box containing various items of food. The system for the distribution goes beyond the simple fact of picking up some free food.
Due to the large numbers of families being served, every client is assigned a time to pick up their food on the first and third Tuesday. Upon their arrival, they register at the door and are given a number. They then proceed to a large meeting room were they are informed of important announcements concerning CityReach and its programs and also listen to a brief talk about getting help for a variety of needs, either by the staff of CityReach or by a representative from another service organization. When the orientation is over they are called in small groups to the to receive their box of food and are also given the opportunity to select any of the articles of clothing or household goods that have been donated to CityReach. This system of distribution not only serves to supply their most pressing needs, but it develops a relationship of friendship and trust between the organization and its clients.